Shopping Guide , Satisfaction guarantee , Privacy Policy Product prices , availability , shipping prices

Ordering from Photogold is easy 

	Order By Phone Customers in the UK call 07863 194273 / 01324 883305 during business hours: Mon - Fri 9.30 pm - 6 pm. Orders only, please!
	Order By Mail Our address is 40 Dunvegan Place , Polmont , Falkirk FK2 0NX, UK
	Payment methods Payment can be made by credit card , Paypal, cheque and Western Union Money Transfer . We accept Visa , Mastercard , American Express and Switch .
	Customer Service Email David (CEO of Photogold ) or use our online customer service form.
	International Orders Photogold accepts orders from America , Australia and most parts of the world . If you need more information about placing an order , please read our Shopping Guide below or use our online customer service form to ask a question .
	Shipping & Order Info For information regarding your order status , please email us , quoting the order number , or use our online customer service form. For processing/delivery times , please review the order information below .
	Security & Privacy Photogold is a secure site, and we also respect your privacy. All info is kept strictly confidential, and will never be sold or disclosed. Please review our Privacy Policy below for full details.
	Need more information ? If your question is not answered here , please fill in our info request form .

Q What products does the company sell?

A. Photogold sells limited edition prints by top UK and European artists and colour photographs and posters of Scotland's scenery and castles. Each photograph is printed on to Kodak professional paper to give a superb quality glossy print.

Q. What sort of quality are the photos which you sell ?

A. Limited edition prints are printed on giclee or silkscreen tp produce high quality prints . The photographs which Photogold sells are high quality prints made on premium paper .
The image you see on the website is low resolution and unfortunately does not convey the quality
of the print you will receive .

Please note the base currency for transactions is pounds sterling. The price in dollars depends on the exchange rate .

Q. How can I order and pay for photographs?

A. Photographs can be ordered online , by phone onphone 01324 883305 (UK) . Payment can be made by credit card, cheque ( in pounds sterling) , Western Union Money Transfer or postal order. We accept Access , Visa , American Express and Switch . All orders are sent with a receipt enclosed.

Q Are the products guaranteed?

A. Photogold is committed to supplying products of the highest quality. Each picture comes with a full money back guarantee. If you are not satisfied with your purchase, return it in its original condition within 30 days for a full refund. Personalised photos can not be refunded unless there is a defect or damage to the photo in transit. This guarantee does not affect the consumer's statutory rights.

Q. Do you guarantee satisfaction and value for money?

A. We offer a unique range of top quality products at competitive prices .

Q. Does the company deliver outside the UK?

A. Yes , we deliver to the USA, Canada, Australia . Deliveries to other countries are made , subject to standard security procedures,

Q. How much does delivery cost?

A. Delivery in the Uk is £1.80 . Delivery for posters and small orders outside the UK is £2.40 / $ 3.20 .
Delivery outside the UK is £6 / $10. Shipping to the UK, US and Canada is free on selected 30 by 20 prints.

Q. Is it safe to order products on the Internet?

A. Credit card details are kept securely and can not be accessed by any unauthorised parties. If you do not want to order online you can order by phone
- UK phone 01324 883305

Q. If I order a picture how can I be sure I will get it?

A. Photogold is committed to providing customer service of the highest standard. In addition to the product guarantee, a credit card order gives extra safeguards. If you order a picture and do not receive it your credit card company will give a refund without question.

Q. How long does delivery take?

A. Posters are sent within 24 hours of receipt of order. Photograph sizes 5 by 7 inch up to 16 by 11 are sent by first class post within 2 working days of receipt of the order.
Photograph sizes 18 by 12 inch and larger , mouse mats , T-shirts and mugs are sent by first class post within 7 working days of receipt of the order.
For orders outside the UK, please allow an extra five to seven days.

Q. If I have a problem with an order or want to know a delivery time who do I contact?

A. Please contact Customer Services with any query. Customer Services can be contacted on phone 01324 883305 between 9 am and 6 pm Monday to Friday , by fax on
( UK )phone 01324 883305 or e-mail customer services. Photogold endeavours to respond to complaints within two working days.

Q.Can I have a framed / mounted print?

A. We are now introducing a range of mounted photographs in a variety of sizes.Photogold does not sell framed photographs.If you order a mounted picture you have the option of picking the frame of your choice for it at a local framer.

Q. What is the number for Customer Services?

A. Customer Services can be contacted onphone 01324 883305 between 9 am and 6 pm Monday to Friday , by fax on ( UK )phone 01324 883305 or e-mail us . Calls cost standard BT rates.

Q. Who set up the company?

A . Photogold is a company set up by photographer David Rankin to market his landscape pictures. David has set up his own digital studio to scan, edit and print his images.

Q. What are the terms of the contract when I buy something from Photogold?

A. The information on this page constitute the terms and conditions of the contract between the customer and Photogold.This does not affect the consumer's statutory rights. In the event of any legal dispute , the law of Scotland will apply.

Q. What is your privacy policy ?

A.This privacy statement has been compiled to demonstrate our firm commitment to privacy. The following discloses the information gathering and distribution practices for this Web site.

Photogold is committed to safeguarding the privacy of our users while providing the

highest possible quality of service. We will only use the information that we collect about

you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your

personal information or any queries with regard to these practices please contact data@photogold.co.uk

Photogold does not sell ,pass on or transfer any personal details or e-mail addresses to any third party.

Photogold runs a weekly newsletter . Subscribers reveive this on an opt in basis. Photogold does not send unsolicited information to visitors.

Cookies

Our Site uses cookies to keep track of your shopping cart.

Registration for Gift Club

The Photogold Gift Club requires members to register and give us contact information - their name and email address.Members can unsubscribe at any time.

Contact information from the registration forms is used to get in touch with the customer when necessary.

Order Forms

Our site uses an order form for customers to request information, products, and services. We collect contact information

(like their email address), and financial information (like their account or credit card numbers).

Contact information from the order forms is used to get in touch with the visitor when necessary.

Financial information that is collected is used to bill the user for products ordered.

All information collected is for internal administration purposes only and is never divulged to outside parties.

The Photogold mailing list is maintained and held by a company in the UK.

External Links

This site contains links to other sites. Photogold is not responsible for the privacy practices or the content of such

Web sites.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: service@photogold.co.uk

Q. What is your policy on security ?

A. Photogold uses industry standard security SSL to protect customers information . SSL - secure sockets layer - ensures your personal details are kept secure . If you have any questions or concerns about security on this website please contact Security Manager David Rankin onphone 01324 883305 or email security@photogold.co.uk

Photogold does not sell or pass on information supplied by customers or visitors to the site to any third party.

If you have any questions about our products, please contact
us for further information.

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