Product guarantee

All products come with a 100% satisfaction guarantee . If you are not satisfied with your purchase please return it in its original condition for a full refund . Secure online ordering Customers have two concerns about ordering from a website . First of all , they are concerned about whether it is safe to give credit card details over the Internet . Secondly , many customers outside the UK are concerned about delivery methods and order tracking . 1 . Ordering by credit card This site uses Worldpay to process credit card payments . Industry standard Secure Sockets Layer technology is used to enable customers to place orders securely . Credit card details can only be accessed by authorised company personnel . However if you do not want to place an order online , there are 3 options. 1 . Order by freephone 0800 3892620 2 . Order by mail . Our address is 40 Dunvegan Place , Polmont , Falkirk FK2 0NX, UK . 3 . Payment can also be made by Paypal or Western Union Money Transfer . 2. Delivery guarantee Orders are sent by first class post. Orders to countries outside the UK are sent by airmail . For added protection , we recommend choosing International Registered Delivery which includes insurance and tracking . If you do not receive goods ordered , please contact Customer Services to report this . Occasionally the postal service does not manage to deliver the order . If this happens , the order will be reprinted . In all cases , we will ensure that the order is delivered or a full refund will be made . Delivery queries must be made within 30 days of the order being placed .  ----------------------------------------------------------------------- Web assurance schemes Registered as seller at Paypal as Photogold . registered email address is sales@photogold.co.uk Labelled with ICRA If you are unsure how to order, don't know how the shopping cart works, want to know how to pay even if you don't have a credit card or any other problem then this section is designed to help . HOW TO USE THE SHOPPING CART The first thing to do is find what you are looking for. You can either search the gift shop or use the category links on the left of the page . If you can't find what you are looking for please contact us or fill in a feedback form . Pictures are added to the site on a daily basis . Shipping costs and delivery times are further down this page . * The search results will display 10 items per page.Click on the link to see the picture or next for more items. * Click on any thumbnail image to see a larger sized picture * Add the item to your shopping cart by clicking on ' Add to shopping cart ' * To view your shopping cart, click on the Basket contents link at the top of your screen. * You can now see your shopping cart. * To continue shopping, simply use the search box or links. * If you are finished shopping and ready to place your order, click on the CHECKOUT link at the top of your screen. MAKING CHANGES TO YOUR SHOPPING CART You can make the following changes while you are viewing your shopping cart: * You can change the quantity of an item ordered by entering the correct number required in the box under the heading Qty. * If you have changed your mind and don't want an item, simply enter a 0 (Zero) in the Qty box. * You must click the Update changes button for quantity changes to take effect. * You can also change the shipping destination, while you are on this page.   CHECKING OUT AND PLACING YOUR ORDER When you click on the checkout link at the top of the screen, the first thing you will see is a confirmation of your order. * This is your last opportunity to go back and make any changes. To do so click on the appropriate link. * If you are happy with the confirmation, we recommend that you print this page for your own records. * Click Continue to proceed with checking out.      Shopping help - make an informed buying decision Delivery and returns Our company More help Delivery Times Shipping Charges Returns Policy Product Availability Privacy policy About vettriano-prints.com Contact Us Why Choose vettriano-prints.com? Need more help? Phone us on our free phone number - UK 0800 3892620 Order Online Use our convenient and secure "shopping cart" system . Order By Phone Customers in the UK callFreephone 0800 0431325 during business hours: Mon - Fri 9.30 pm - 6 pm. Orders only, please! Order By Mail Our address is 40 Dunvegan Place , Polmont , Falkirk FK2 0NX, UK Payment methods Payment can be made by credit card , Paypal and Western Union Money Transfer . We accept Visa , Mastercard , American Express and Switch . Customer Service Email David (CEO of vettriano-prints.com ) or use our online customer service form. International Orders vettriano-prints.com accepts orders from America , Australia and most parts of the world . If you need more information about placing an order , please use our online customer service form to ask a question . Shipping & Order Info For information regarding your order status , please email us , quoting the order number , or use our online customer service form Security & Privacy vettriano-prints.com is a secure site, and we also respect your privacy. All info is kept strictly confidential, and will never be sold or disclosed. Please review our Privacy Policy for full details. Eilean Donan Castle 40 Dunvegan Place , Polmont , Falkirk FK2 0NX ( UK ) PhoneFreephone 0800 0431325 Jack Vettriano       Placing an order Use the links on the left to find the picture you want or search the gift shop Once you have found the picture you want click on 'Add to basket ' button to order it . You can check what you have ordered by clicking on Basket Contents at the top or foot of the page . When you have finished shopping , click on Checkout at the top or foot of the page to complete the order . Buy with confidence - delivery charges - product guarantee If you need any help or have any problems placing an order, please contact us. PhoneFreephone 0800 0431325 (UK) or fill in our online feedback form . 200 beautiful pictures of Scotland Choose from over 1500 Scottish gifts , including 140 castle pictures Scottish Gifts Safe shopping - online shopping Photogold All text copyright vettriano-prints.com 2004 - 5